I’ve bought a lot of biking / triathlon stuff online over the past year or 2. I quickly learnt there are some terrible and some brilliant companies.
I’m pretty fickle with my bike shop allegiances – I love that wiggle send me haribo / energy gels with every order. I love that Evans cycles price match pretty much anything from anywhere – regardless of how dodgy the cheaper website looks!
Anyway, I can now add Chain Reaction Cycles to my list of favourite shops- I recently ordered a speedfil system off them to replace my Profile Design Aquacell (I’ll save my Aquacell traumas for another post!). For what it is, it’s an expensive bit of kit but I found it £5 cheaper than anywhere else at CRC, and knowing that I could get cash back on it through our works corporate reward scheme I figured what the hell.
I hoped to have it in time for the Liverpool triathlon, but only ordering a few days before and relying on first class post it was always going to be touch and go. It didn’t turn up in time, in fact it didn’t turn up at all. After checking with the neighbours and the sorting office I got in touch with CRC and I have to say the customer service was outstanding. They apologised for my issues – even though it was Royal Mail’s fault – and got a replacement in the post straight away, just asking me to return one if I ended up with 2.
Given that I chose 1st class post rather than recorded delivery, I’m pretty sure they didn’t have to do that – I’ve certainly dealt with many companies that wouldn’t have.
So, thank you Chain Reaction Cycles for your refreshing take on customer service! If only every retailer was the same. Now if you get a price match sorted and send me haribo you’ll have my undivided custom 
